cbc88 Privacy Policy

01 Introduction & Scope

cbc88 is committed to protecting the privacy and personal data of every player who registers and participates on our platform. We understand that trust is fundamental to the relationship between a gaming platform and its players — and that trust begins with complete transparency about how personal data is handled.

This Privacy Policy applies to all personal data collected through the cbc88.app website, any associated mobile-optimised pages, and any communications between you and the cbc88 support team — whether via email, live chat, or any other channel we make available. It covers data collected from players based in Bangladesh and any other jurisdiction where cbc88 operates.

This policy should be read alongside the cbc88 Terms & Conditions and Responsible Gaming policy, both of which are incorporated by reference into the overall agreement between you and cbc88. In the event of a conflict between this Privacy Policy and any other cbc88 document on the subject of data handling, this Privacy Policy shall take precedence.

02 Data We Collect

cbc88 collects personal data through several channels — including the account registration process, your ongoing use of platform features, payment transactions, and your interactions with our support team. Below is a detailed breakdown of the categories of personal data we collect and the context in which each category arises.

Identity & Contact Data

When you register a cbc88 account, we collect the following identity and contact information:

• Your full legal name as it appears on your national identity card (NID) or passport.
• Your date of birth (for age verification — players must be 18 or older).
• Your Bangladeshi mobile phone number, used for account authentication and communications.
• Your chosen username and encrypted password.
• Your city and region within Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi).

Financial & Payment Data

To facilitate deposits and withdrawals through Bangladeshi payment channels, cbc88 collects and processes payment-related data including:

• Mobile financial service account numbers associated with bKash, Nagad, Rocket, or Upay accounts used for transactions.
• Bank account details where bank transfers (Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, Sonali Bank) are used.
• Card details (Visa, Mastercard) where applicable — card numbers are tokenised and never stored in plain text.
• Transaction history: deposit amounts, withdrawal amounts, timestamps, and payment method used for each transaction.

Gaming & Behavioural Data

As part of providing a safe, fair, and personalised gaming experience, cbc88 automatically records:

• Game session data: which games were played, session duration, stake amounts, and win/loss outcomes.
• Betting history across all product verticals including slots, live casino, fishing games, and cricket betting markets.
• Bonus activity: which bonuses were claimed, wagering progress, and bonus completion or forfeiture events.
• Responsible gaming self-assessment responses and any deposit limit or self-exclusion requests you submit.

Technical & Device Data

cbc88 automatically collects certain technical data when you access the platform:

Communications Data

When you contact the cbc88 support team — whether by email to [email protected] or through any in-platform messaging channel — we retain a record of the communication, including the content of your message and any attachments you provide. This data is used to resolve your query, maintain service quality records, and protect cbc88 against fraudulent support interactions.

03 How We Use Your Data

cbc88 uses the personal data described in Section 2 for specific, legitimate purposes. We do not use your data for any purpose that is incompatible with the original reason it was collected. The principal purposes for which we process your data are as follows:

Account Management & Platform Access

• Creating and maintaining your cbc88 player account.
• Authenticating your identity each time you log in to the platform.
• Processing your deposits and withdrawal requests through your registered payment methods.
• Maintaining an accurate record of your gaming history, transaction history, and bonus activity.
• Communicating with you about your account status, verification requirements, or support queries.

Legal & Compliance Obligations

• Verifying that you meet the 18+ age requirement before granting full account access.
• Conducting Know Your Customer (KYC) checks to prevent identity fraud and money laundering.
• Monitoring transactions for indicators of suspicious financial activity in accordance with anti-money laundering (AML) obligations.
• Responding to any lawful request for information from a competent authority.
• Enforcing self-exclusion requests under our Responsible Gaming policy.

Personalisation & Service Improvement

• Personalising the game recommendations and promotional offers displayed in your cbc88 account dashboard.
• Analysing aggregated, anonymised platform usage data to improve the cbc88 user experience.
• Conducting internal research and analytics to develop new platform features.

Marketing Communications

Where you have explicitly opted in to receive marketing communications from cbc88, we may use your contact details to send you information about new games, seasonal promotions (such as Eid, BPL, IPL, and Pohela Boishakh campaigns), and exclusive bonus offers available to registered players. You may withdraw your marketing consent at any time by contacting [email protected] or by using the unsubscribe option in any marketing communication we send you. Withdrawal of marketing consent does not affect cbc88's ability to send you service-critical communications related to your account.

04 Data Sharing & Third Parties

cbc88 does not sell, rent, or trade your personal data. However, to operate the platform effectively and fulfil our legal obligations, we share limited and necessary personal data with the following categories of trusted third parties:

Payment Service Providers

To process your deposits and withdrawals, cbc88 shares relevant financial data with payment partners including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Islami Bank, City Bank, Sonali Bank, Visa, and Mastercard. Each of these providers operates under its own privacy and security policies. The data shared is strictly limited to what is required to complete the relevant transaction.

Game Content Providers

The games available on the cbc88 platform are provided under licence from game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These studios may receive session-level technical data (such as player session tokens and bet amounts) necessary to run the game software. They do not receive your full identity data or payment credentials.

Technology & Infrastructure Partners

cbc88 uses third-party technology providers for services including cloud hosting, cybersecurity monitoring, platform analytics, and customer support tooling. These providers are bound by data processing agreements that restrict their use of your data to the specific service they provide to cbc88. They are not permitted to use your data for their own marketing or business purposes.

Legal & Regulatory Authorities

cbc88 may disclose personal data to law enforcement agencies, courts, or regulatory authorities where required to do so by law, court order, or other legal process. In such cases, cbc88 will share only the minimum data necessary to comply with the legal requirement and, where permitted by law, will notify the affected user that such a disclosure has been made.

05 Cookies & Tracking Technologies

cbc88 uses cookies and similar tracking technologies on the cbc88.app website to ensure the platform functions correctly, to remember your preferences, and to analyse how the platform is used. A cookie is a small text file placed on your device by the cbc88 server when you visit the site. Cookies do not contain executable code and cannot carry viruses.

Categories of Cookies Used

Managing Cookies

You can control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies entirely, or to be notified before a cookie is placed. Please note that disabling essential cookies will prevent you from logging in to your cbc88 account and will significantly impair platform functionality. Instructions for managing cookies in popular browsers are available in each browser's help documentation.

06 Data Security & Retention

cbc88 takes the security of your personal data seriously and implements industry-standard technical and organisational measures to protect it against unauthorised access, accidental loss, destruction, or disclosure.

Security Measures

• 256-bit SSL/TLS Encryption: All data transmitted between your browser and the cbc88 platform is encrypted using 256-bit SSL/TLS technology, ensuring that your login credentials, payment details, and account data cannot be intercepted in transit.
• Password Hashing: Account passwords are stored using industry-standard one-way cryptographic hashing. cbc88 does not store your password in plain text and cannot retrieve it — only reset it.
• Access Controls: Access to personal data within cbc88's internal systems is restricted to staff members who require it to perform their specific role. All internal access is logged and subject to periodic audit.
• Intrusion Detection: cbc88 operates continuous network monitoring and intrusion detection systems to identify and respond to potential security threats in real time.
• Penetration Testing: The cbc88 platform undergoes regular security assessments, including penetration testing by independent security professionals, to identify and remediate vulnerabilities before they can be exploited.

Data Retention Periods

cbc88 retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following retention guidelines apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with any individual. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical and platform improvement purposes.

07 Your Rights & Choices

As a cbc88 player, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact the cbc88 data team at [email protected] with the subject line "Data Rights Request". cbc88 will acknowledge your request within five (5) working days and endeavour to fulfil it within thirty (30) days.

Right of Access

You have the right to request a copy of the personal data cbc88 holds about you. This is sometimes called a Subject Access Request (SAR). cbc88 will provide you with a structured summary of your data in a readable format. We may ask you to verify your identity before processing an access request to ensure we do not disclose your data to an unauthorised third party.

Right to Rectification

If any personal data cbc88 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it. You may also update certain account details — such as your mobile number or city of residence — directly through the cbc88 account settings panel.

Right to Erasure

You may request that cbc88 delete your personal data. This right is not absolute — cbc88 may be required to retain certain data for legal, regulatory, or fraud-prevention purposes beyond your erasure request. Where we cannot fully erase your data, we will inform you of the specific data that must be retained and the reason for its retention.

Right to Restrict Processing

In certain circumstances — for example, where you contest the accuracy of your data or object to its processing — you may request that cbc88 temporarily suspend processing of your data while the matter is under review. During a restriction, cbc88 will store your data but will not process it for any purpose beyond storage.

Right to Data Portability

You have the right to receive a structured, machine-readable copy of the personal data you provided to cbc88 directly (e.g., registration data, payment details you submitted). This data can be provided in a common format such as JSON or CSV upon request.

Right to Withdraw Consent

Where cbc88 processes your data on the basis of your consent — most commonly for marketing communications — you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

08 Contact & Data Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way cbc88 handles your personal data, we encourage you to contact us directly. cbc88 is committed to resolving all data-related queries in a timely, transparent, and respectful manner.

You can reach the cbc88 data and privacy team at: [email protected]

Please include "Privacy Policy Query" or "Data Rights Request" in the subject line of your message so that your query is directed to the appropriate team member without delay. We aim to acknowledge all privacy-related queries within five (5) working days of receipt, operating on Bangladesh Standard Time (BST, UTC+6).

If you believe your data rights have not been respected and you have not received a satisfactory resolution from cbc88 following your direct contact, you may escalate the matter to the appropriate data protection authority in your jurisdiction.