cbc88 Responsible Gaming

01 Our Commitment to Safe Play

cbc88 was built with the Bangladeshi player community at its core — from Dhaka and Chittagong to Sylhet, Khulna, and Cox's Bazar. We take our responsibility to that community seriously. While our platform offers an extensive range of slots, live casino games, fishing titles, and cricket betting markets, we recognise that a small number of players may develop habits that move beyond entertainment and into territory that causes genuine harm.

Our Responsible Gaming programme is not an afterthought — it is embedded into every layer of the cbc88 platform. From the moment you register, you have access to a full suite of self-management tools, clear spending controls, and direct access to professional support. We actively monitor for signs of problem gambling behaviour and empower our support team to initiate conversations with players who may need guidance.

We also recognise that responsible gaming extends to protecting vulnerable individuals, including minors. No person under the age of 18 is permitted to register or play on the cbc88 platform under any circumstances. Age verification is mandatory during the account registration process and may be requested again at any point during a player's account lifecycle.

02 Age Verification & 18+ Policy

cbc88 enforces a strict 18+ age policy across all products and services. Online gambling is not suitable for minors, and cbc88 uses a multi-layered age verification process to ensure that the platform remains exclusively accessible to adults.

Registration Verification

During the registration process, all players are required to declare that they are 18 years of age or older. cbc88 reserves the right to request supporting identity documentation — including a national identity card (NID), passport, or birth certificate — at any point to verify this declaration. Accounts where age verification cannot be completed to cbc88's satisfaction will be suspended pending resolution.

Ongoing Verification

Age verification is not a one-time exercise at cbc88. Our compliance team may request re-verification at any time, particularly when a player's activity patterns trigger a review. Any withdrawal request may be held pending satisfactory age and identity documentation.

Protecting Young People at Home

If you share a device with younger family members, we strongly recommend the following precautions:

• Never save your cbc88 login credentials in your browser's autofill settings on a shared device.
• Always log out of your cbc88 account after each session on a shared device.
• Consider using parental control software such as Net Nanny, Qustodio, or Bark to restrict access to gambling sites on household devices used by children.
• Keep your cbc88 account password and any associated bKash, Nagad, or Rocket credentials private and secure.

03 Recognising Problem Gambling

Problem gambling can develop gradually. It does not always look the same — some players lose large sums quickly, while others develop slow, persistent patterns that erode their financial wellbeing and personal relationships over time. Recognising the warning signs early is the most effective way to prevent serious harm.

Below is a self-assessment checklist. If you answer "yes" to three or more of these questions, we encourage you to contact cbc88 support or a professional counselling service immediately.

04 Deposit Limits & Spend Controls

One of the most effective tools for maintaining healthy gambling habits is setting a firm budget before you play. cbc88 provides deposit limit controls that allow you to cap the amount you can deposit into your account over a defined time period.

Available Limit Types

• Daily Deposit Limit: Sets the maximum amount (in ৳ BDT) that you can deposit into your cbc88 account within any 24-hour rolling period.
• Weekly Deposit Limit: Sets the maximum total deposits permitted across any 7-day rolling period.
• Monthly Deposit Limit: Sets the maximum total deposits permitted within any calendar month.

How to Set or Adjust a Deposit Limit

To set a deposit limit on your cbc88 account, log in and navigate to the Responsible Gaming section of your account settings, or contact the cbc88 support team directly at [email protected] with the subject line "Deposit Limit Request".

Loss Limits & Wagering Limits

In addition to deposit controls, cbc88 also supports loss limit and session wagering limit requests. These allow you to cap the amount you can lose or wager within a defined time window, providing an additional layer of financial protection. Contact [email protected] to set up these controls on your account.

05 Time-Out & Cooling-Off Periods

If you feel that you need a short break from gambling but are not ready to commit to a full self-exclusion, cbc88 offers a time-out (cooling-off) feature. A time-out temporarily suspends your ability to log in and play on the cbc88 platform for a chosen period.

Available Time-Out Durations

• 24-hour time-out
• 72-hour (3-day) time-out
• 7-day time-out
• 30-day time-out
• Custom duration (up to 6 weeks) — available on request via support

What Happens During a Time-Out

During an active time-out period, your cbc88 account will be inaccessible for login. Any scheduled or recurring bonus credits will be paused for the duration of the time-out. You will not receive promotional communications from cbc88 while the time-out is active. Existing account balances are preserved and will be accessible again once the time-out expires or, in the case of a withdrawal request during the time-out, upon completion of standard verification checks.

Returning After a Time-Out

When your time-out period expires, your account will automatically become accessible again. Before your first login after a time-out, cbc88 will display a brief reminder about our responsible gaming tools and encourage you to consider whether any permanent controls — such as deposit limits or self-exclusion — would be appropriate for your circumstances going forward.

06 Self-Exclusion Programme

Self-exclusion is a serious step designed for players who have identified that their gambling is causing genuine harm and who wish to prevent themselves from accessing the cbc88 platform for an extended period. cbc88 takes all self-exclusion requests extremely seriously and processes them with the highest priority.

Self-Exclusion Periods

• 6-month self-exclusion
• 1-year self-exclusion
• 3-year self-exclusion
• 5-year self-exclusion
• Permanent (lifetime) self-exclusion

What Self-Exclusion Means in Practice

Once a self-exclusion is active, your cbc88 account is permanently closed for the duration of the exclusion period. You will not be able to create a new account on the cbc88 platform during the exclusion window. All marketing and promotional communications from cbc88 will be halted immediately. Any account balance at the time of self-exclusion will be held securely; you may request withdrawal of any outstanding balance at any time by contacting [email protected] with identity verification.

How to Request Self-Exclusion

To request self-exclusion, send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username, registered mobile number, and your preferred exclusion duration. cbc88 will process and confirm your self-exclusion within two hours of receiving your request. If you are in acute distress and need immediate account closure, state this clearly in your message and our team will prioritise your request.

Reactivation After Self-Exclusion

For self-exclusion periods of 6 months to 5 years, account reactivation at the end of the period requires a formal written request to [email protected], a mandatory 7-day reflection period, and completion of a brief responsible gaming questionnaire. Reactivation is not automatic. cbc88 reserves the right to decline reactivation if there are reasonable grounds to believe that the player remains at risk.

07 Player Protection Tools

Beyond deposit limits, time-outs, and self-exclusion, cbc88 provides a comprehensive set of player protection features designed to keep your gaming experience healthy and within your control. These tools are available to all registered players at no additional cost.

08 Support & Help Resources

If you believe that gambling is becoming a problem for you or for someone you know, please do not hesitate to reach out for help. cbc88 strongly encourages players to seek professional support — there is no shame in doing so, and early intervention is always more effective than waiting until a crisis point.

Contact cbc88 Support

The cbc88 player support team is available around the clock to assist with responsible gaming queries, account restrictions, self-exclusion requests, and general guidance. You can reach us at: [email protected]. Use the subject line "Responsible Gaming Support" to ensure your message reaches the appropriate team member promptly.

Professional Gambling Counselling

cbc88 recommends that players who are experiencing difficulties seek support from qualified professional counsellors. While cbc88 is not affiliated with any external organisation, the following types of support services are widely available to players in Bangladesh and internationally:

• National mental health helplines — Many countries operate free, confidential telephone helplines staffed by trained counsellors who specialise in behavioural addictions including problem gambling.
• Gamblers Anonymous — A peer-support programme following a 12-step recovery model, with groups operating in many major cities. The GA model has helped millions of people worldwide manage problem gambling.
• Private behavioural therapists — Cognitive behavioural therapy (CBT) has strong clinical evidence as an effective treatment for problem gambling. A qualified therapist can help you identify and change the thought patterns that drive harmful gambling behaviour.
• Family support organisations — Gambling addiction affects not just the individual but their entire family. Gam-Anon and similar organisations provide support specifically for the families and friends of people affected by problem gambling.

Supporting a Friend or Family Member

If you are concerned that a friend or family member is struggling with problem gambling, approaching the conversation with empathy rather than judgement is essential. Express your concerns calmly and specifically — describe the behaviours you have observed rather than making character judgements. Encourage them to use the self-assessment checklist in Section 3 of this page and to contact the cbc88 support team or a professional counsellor. If the person is a registered cbc88 player and you have their consent, you may also contact cbc88 support on their behalf to initiate an account review.